Privacy Notice

Hearts and Minds Support Privacy Policy

Hearts and Minds Support Limited is the data controller for the purpose of data protection legislation. This Policy will explain the basis on which any personal information we collect from you, or which you provide to us, is processed.  

What kind of information do we gather about you and how do we use that information?

Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and bank details (if you are a self funding client), as well as information you provide in any communications between us.  You, your family/carer or the agency who referred you will have given us this information about you.

We only hold the information you choose to give us, or is already within the public domain.

We may use your information:

• To process and respond to enquiries.
• For the purpose for which you provided the information.
• To carry out any requests or obligations arising from any contact you may have with us.
• To provide you with information that you have requested from us or which we feel may interest you, if you have given us consent to get in contact with you.
• To notify you of any changes to the organisation or the support that we provide.
• We may share your information when legally required to do so.

Sharing your information

The personal information we collect about you will mainly be used by Hearts and Minds Support staff so that they can provide your support.

If you provide us with any sensitive personal information by telephone, email or by other means, we will treat that information with care and confidentiality and in accordance with this Privacy Policy.

Sensitive Personal Information

Data Protection Law recognises that some categories of personal information are more sensitive. This would be data revealing information about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and includes genetic data, biometric data (for the purpose of uniquely identifying an individual), data concerning health, or data concerning a person's sex life or sexual orientation.  If you do provide it, this will be an indication that you explicitly consent to us processing this information.

We will only use this information for the purposes of dealing with your enquiry/referral, training, quality monitoring and evaluating the service we provide.  

We will not pass on your details to anyone else without your permission unless:

1. We are obliged by law to disclose your information regardless of consent or otherwise,
2. It is unsafe or impossible to gain consent or consent has been refused, and
3. Without information being shared, it is anticipated a child, young person or adult will be at risk of serious harm, or pose a risk to their own public health or safety.

Your ability to view and correct information

At your request and upon receiving proof of identity, we will inform you of any personal information we may hold on you. Such information may be corrected, added to or deleted to ensure that it is accurate and is held in accordance with your wishes. 

Website security and security of transmitting information

We have security procedures in place for the administration of the website which prevent unauthorised access to the website processes and records.  However, communications over ordinary email between us are not secure.

Website Cookies

We do not use Cookies on our website. 

Breach of security

If you suspect that we have allowed your data to reach an unauthorised person, we ask that you provide us with a statement of how you believe this happened and any evidence you have to help us establish any issues.  We will investigate and take action as necessary to remedy any breach of security.

Retention

We retain records in electronic form and maintain adequate backup procedures in the event of data corruption or accidental destruction.  At the point that records are no longer required to be kept, they will be deleted.

Changes to our policy

We reserve the right to make changes to our Privacy Policy and we will post those changes on this page.